NZCT aims to provide a safe and enjoyable experience for the people using the gaming facilities in our venues.
Gaming machines have become a well established leisure activity in our communities. They also generate much needed funds for sporting and non profit organisations in local communities.
Through our venue operators in pubs and clubs around the country, we ensure our gaming machines are used responsibly. While the issue of problem gambling is not widespread, we accept a duty to identify anyone who may be at risk of developing addictive gambling behaviour.
NZCT and our operators have adopted a policy that aims to identify potential problem gamblers, take steps to prevent them from becoming actual problem gamblers, and stop problem gamblers from participating in gambling at NZCT venues. For a full copy of the policy click here.
Every NZCT venue has a 'venue nominee' on duty whenever gaming machines are operating. This person is responsible for ensuring that the venue maintains responsible gambling standards. They have been trained to be familiar with procedures for implementing responsible gambling. They are able to identify potential and actual problem gamblers, and will advise on Exclusion Orders and provide information to help anyone with a gambling problem.
Venue operators will offer advice and information to anyone who recognises that they have a problem. This might include offering to complete an exclusion order. In all NZCT gaming venues problem gambling literature is on display and brochures are available which explain how to obtain help.
Gambling is restricted to people aged 18 years and over. Signs are located at entrances and near gaming machines. As part of the harm minimisation policies of our venues, staff routinely check for under-age gamblers.
OUR HARM MINIMISATION INCIDENT REGISTER
Any action taken by venue operators is documented in NZCT's Harm Minimisation Incident Register. This helps us with training venue personnel and, if necessary, can assist with court proceedings or review processes.
If you think you or someone close to you has a gambling problem, we encourage you to seek professional help. There are a number of problem gambling organisations that provide free assistance to those in need, such as the Gambling Helpline 0800 654 655 which offers a 24-hour free-phone number for anyone who wants to discuss gambling problems.